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YOCISCO Return & Refund Policy
At YOCISCO, we value your satisfaction and want you to feel confident in your purchase. Please review our detailed return and refund policy below:
Underwear
Due to hygiene considerations, underwear cannot be returned or exchanged. However, we understand that trying a new brand can be daunting. That’s why we offer a No-Hassle First-Time Buyer Refund on your first pair of underwear if you’re not completely satisfied. Simply contact our customer service team within 30 days of purchase to initiate the refund process.
Socks
We accept returns for unworn and unopened socks within 30 days of purchase. Items must be in their original packaging and condition.
Hats and Bags
Hats and bags are eligible for return within 30 days of purchase, provided they are unworn, unused, and in their original condition and packaging.
Important Notes
- Proof of Purchase: A receipt or order confirmation is required for all returns.
- Condition: Returned items must be in original, unused condition with tags (if applicable) intact.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
How to Initiate a Return or Refund
To start a return or request a refund:
- Contact us at info@yocisco.com with your order number and details about the item(s) you’d like to return or refund.
- Our team will review your request and provide a return authorization and instructions if applicable.
- For first-time underwear refunds, provide a brief explanation of your concern to help us improve.
Processing Times
- Refunds will be issued to the original payment method within 7–10 business days of receiving the returned item(s).
- Exchanges, where applicable, will be processed within 5 business days of receiving the returned item(s).
Thank you for choosing YOCISCO! If you have any questions or concerns, don’t hesitate to reach out to our support team. We’re here to ensure your experience with us is seamless and satisfying.
